Shipping Information

How do you ship?

We ship via UPS unless provision needs to be made otherwise.

How long does it take to ship an order?

We generally ship orders within 48 hours. Occasionally additional processing time may be necessary depending on item stock status and availability. You will be notified if any problems should arise.

How long does it take to receive an order once shipped?

Depending on your distance from New York, the shipping time will range between one and six UPS working days. If you need to expedite the delivery time, you may request next day, second day or 3 day select. The additional cost will be reflected in your final shipping cost.

How do you determine the cost of shipping?

We make our shipping charges as fair as possible by matching them up to actual shipping costs. We don’t make any money from shipping. Our prices are not marked up enough to be able to absorb the shipping, but you only pay what we must pay.

Can you accept orders by mail or phone?

Yes, you can call us at 646-279-4885 or mail orders to
West Village Oil Co.
79-13 Cooper Ave.
Glendale, NY 11385.

Which credit/debit cards do you accept?

We accept Visa, Mastercard and American Express.

Are my credit card details secure?

Yes, we use Authorize.Net secure card processing, which means that your credit card details are stored only on their secure server. They comply with all the latest standards set out by the credit card companies and they encrypt your credit card data using 128 bit SSL technology during transmission. If you prefer you may call in your credit card info.

What is your return policy?

If you receive a damaged parcel, or defective goods, please contact us to claim a full refund or replacement.
Please notify us within 10 days of receipt.